Refund policy

Return & Refund Policy

At MELUX, every piece is thoughtfully selected to bring you lasting quality and timeless style. Your satisfaction means everything to us, so please take a moment to review our Return & Refund Policy before placing your order.

No Returns

At this time, MELUX does not accept physical returns. We do not require customers to send items back.

Warranty & Damaged Items

All MELUX pieces are crafted for everyday wear and built to last.

Arrived damaged? If your order arrives damaged or faulty, you must report it within 7 days of delivery by emailing hello@meluxjewels.com

Manufacturing defect? If your piece develops a defect in craftsmanship during normal use, you're covered for 60 days from delivery.

In both cases, please include:

  • Your order number
  • Clear photos of the issue
  • A brief description

Once reviewed and approved, we will offer at our discretion:

  • A replacement item (subject to availability)
  • Store credit
  • A refund to your original payment method

Warranty does not cover physical damage caused by accidents, extreme force, or loss.

Order Cancellations

Orders may be cancelled within 1 hour of purchase. After that time, your order enters processing and can no longer be cancelled.

To request a cancellation, please email hello@meluxjewels.com as soon as possible with your order number.

Final Sale Items

Items marked as Final Sale are not eligible for refunds, store credit or replacements, unless they arrive damaged or defective.

Items Not Eligible

We cannot offer refunds, replacements, or store credit for:

  • Damage caused by normal wear and tear
  • Improper care, misuse, or accidental damage after delivery
  • Requests submitted more than 7 days after delivery
  • Minor variations in color due to screen settings

Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

Contact Us

If you have any questions about your order, please contact us at:

 hello@meluxjewels.com